Frequently asked questions
Jump to a FAQ:
CAN I ORDER NOW AND CUSTOMIZE LATER?
Yes. During the creation process you will be able to move straight through, or save and continue later. If you choose to save for later, you will receive a link to your video in your email.
WHAT IF IT'S A GIFT AND I'M NOT THE ONE PERSONALIZING AND CUSTOMIZING THE VIDEO?
No worries. If you choose to give as a gift opposed to creating the video yourself, simply order the video you want and send us a brief email requesting an e-gift card. We will then issue an e-gift certificate to you, for the person the video is for. They can then use the link and code to access and create at anytime.
HOW LONG IS ORDER PROCESSING?
WHAT IF I DON'T HAVE A MICROPHONE?
No mic, no worries!:) Most PCs, and mobile devices have a built-in microphone or sound recorder app. If not, you can likely find & download a free microphone app to your phone. Also, our mobile online creation platform allows you to record within our app form.
HOW DO I GET MY VIDEO?
You will receive a hard copy of the DVD in the mail. We will also provide you with a digital/mobile version of your video, so you access it on the go.
WHO DO YOU USE FOR SHIPPING?
WHAT IS THE STANDARD SHIPPING TIME?
Usually, 3-5 business days. However, due to Covid-19 it can take longer. We appreciate your patience!
HOW MUCH IS SHIPPING?
$2.99 for all videos, EXCEPT Upperclassmen which is free.
WHAT IS THE RETURN POLICY?
We take pride in the quality of our work from beginning to end and everywhere in between. Thus, if at any point your product was damaged from our door to yours, we will gladly send out a replacement. However, we do request that reports of damaged goods be made within 30 days of purchase:)
Please email us.